Passport Health GLP-1 Support Program · Operations · 12 sites · 405 nurses · Linda Park
Active patients by program week1,284 active · in-person weeks in orange
Wk 1Wk 8Wk 16Wk 26
Drop-off is steepest in weeks 5 to 7, right after the second step-up. 61 patients past due for a session.
Sessions this weekMon to Fri
Completed No-show No-show rate 7.4%, phone 4.1%, Zoom 9.8%
Cohort outcomes at 6 monthsn = 412 completers
Weight lost, median
11.8%
26.4 lb
Lean share of loss
17%
✓ under 25% target
Body fat change
−5.1 pts
43.9% → 38.8%
25% target ceiling M1M6
Persistence and completion
Orange tick = payer benchmark. Program completers persist on drug at 2.1x the rate of non-completers.
Nurse ramp · deliveries per module98 nurses under 6 months
ModuleAvg deliveriesWords onExpertTeach-back pass
Strength module: nurses stay on “more words” longest and teach-back is lowest. Flag for content review.
Escalations · November23 so far · median time to disposition 1:48
911 · 1 ER · 6 Prescriber · 12 Cleared · 4 Audit log
Visit mix, last 30 days
17% in person46% Zoom37% phoneIn-person visits on schedule: 91%
Module versions in use
Protein first v2.3 · 100% Zones v1.4 · 88% (v1.3 at 2 sites) Strength v1.1 · 100%
DRAFT, needs clinical sign-off. Synthetic data. Cells under n=10 suppressed in real reports.